TOA Technologies makes managing the mobile workforce smarter, faster and easier, by providing the only cloud-based, enterprise-level, on-demand mobile workforce management solution to make real-time visibility and change possible. TOA (time-of-arrival) is bridging the gap between mobile workforce management and CRM, increasing efficiencies while enhancing the customer experience.

TOA's patented ETAdirect solution enhances customer service by predicting, with 96% accuracy of when a field employee will arrive at a customer's home -- keeping customers informed and allowing service providers to dramatically narrow customer's wait window. This translates into increased efficiencies, improved customer satisfaction and significant reductions in operating costs -- in which TOA clients can save an average of $18,000 per mobile worker annually. TOA clients have reported a 75% reduction in overtime and a 47% increase in the rate of jobs completed each day, along with 30% improvements in on-time performance and 98% customer satisfaction rates.

ETAdirect allows mobile workers to access their company's system via any web-enabled mobile device - including new features developed specifically for the iPad - and provides dispatchers and field management with complete, real-time dashboard visibility and control of their team's activities, based on Google™ advanced visualization. The real-time snapshot of field operations allows users to proactively respond to issues anytime, anywhere, on any browser-based device.