LogMeIn Rescue+Mobile provides mobile operators, large enterprises and small businesses with a fast, easy and cost-effective means to support remote users working with mobile devices. Customer care professionals, IT providers and support technicians can provide end-users with quick, technician-performed issue resolution-resulting in higher customer satisfaction and reducing the cost associated with supporting or training high-value smartphone users.

Using LogMeIn Rescue+Mobile, technicians connect to a remote smartphone within seconds and can interact with a virtual image of the device to easily fix problems, transfer files, deploy scripts, chat, and configure smartphones-increasing end-user productivity and simplifying the overall break/fix process. The support technician's console also supports both PCs and Macs, helping to reduce the average handling time for major smartphone support call drivers such as Active Sync issues. In addition to remote support, LogMeIn Rescue+Mobile is ideal for training end-users about how to operate their smartphones or learn how to use a new wireless application.

Finally the Rescue+Mobile solution includes a robust call center administration and reporting console that can scale to support even the largest support environment. The admin console enables customer care managers to efficiently administer both the technicians and various support channels allowing operators to offers a range of revenue generating managed support services.

LogMeIn is a leading provider of on-demand, remote-connectivity and support solutions to small businesses, IT service providers and consumers. Over 40 million devices are connected worldwide by LogMeIn.

A mini-screenshot of the Rescue Technician Console is below.