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COGITO
Answers provides a natural language mobile user interface allowing
multiple versions of common language questions. The semantic software
(COGITO) understands the request and connects the best fit answer
available in the premium knowledge base and returns the information
instantly.
Mobile
device users can type in everyday language, expressing their requests
as they would with a colleague, and receive accurate, immediate
and direct answers to their queries.
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| Private
Company, founded in 1989 |
| Markets
Served: All |
| OS
Served: BlackBerry, Linux, Windows CE, Windows
Mobile Standard & Professional, Windows Phone 7, Windows
Tablet PC, Windows XP, Vista, 7 |
| 2009
Mobile
Star Awards™
Winner: |
- COGITO
Answers (Operator Software: Customer Service)
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| 2010
Mobile
Star Awards™
Winner: |
- COGITO
Answers (Operator Solutions: Customer or Device
Management)
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For
example, if a user typed:
How
can I check my work email from my mobile device?
or:
How
can I forward my work email to my mobile device?
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Built
with a robust Natural Language Interface (NLI), COGITO Answers understands
that the contexts in which the words are used within the two sentences
are completely different. Users receive the correct response because
the meaning of the sentences is interpreted accurately. This enables
customers in need of help or service to receive the most accurate
answers to any question asked with the least number of keystrokes
via email, Web and mobile devices.
COGITO
Answers is built on a multi-lingual platform, enabling the technology
to identify and process information and questions, in real time,
across multiple languages.
This
action deflects customer care calls and the need for mobile customers
to read through user manuals to find answers, both taking up significant
time and adding cost. In fact, one large U.S. carrier claims 50%
of questions coming into a carrier call center are related to "how
to" on a new model of smartphone or application recently purchased.
Research also shows that 40% of mobile users seek self-help answers
first.
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COsmOs,
a government agency in Trento, Italy, recently deployed COGITO Answers
to improve communication between local governments and their citizens,
and disseminate information quickly and more efficiently. The interface
allows citizens to send text messages (in everyday language) to
their local governments, healthcare providers, transportation systems,
etc. and get answers in real time. This makes information about
government offices, traffic, payments, weather, public transportation
and more immediately available to citizens 24 hours/day. As a result
of COGITO Answers' deployment for COsmOs, Expert System was a winner
of the "Italy of Innovators" award at the 2010 Shanghai
Expo.
As
a company that has been developing semantic intelligence for more
than 20 years, Expert System has addressed a larger market need
by extending semantic intelligence as part of overall business intelligence
in multiple verticals.
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