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Components:
HDNL
uses thousands of Intermec rugged mobile devices to manage its deliveries
and tracking requirements throughout the UK. Delivery drivers use
the handheld mobile devices to pick up job schedules, maximize delivery
efficiencies and collect proof of delivery signatures from customers.
These signatures are then sent back to HDNL's central hub via GPRS
where the same devices are used to scan deliveries in and out.
Wavelink
Avalanche Mobility Center (MC) was implemented based on its ability
to seamlessly update and manage all of the wireless devices while
leaving them out in the field. HDNL purchased 5,000 Wavelink licenses
with a three-year software and hardware maintenance package which
includes 24-hour telephone support.
Deployment:
Wavelink
Avalanche MC has been implemented in 2009.
Enterprise
Needs:
The
management of such a large number of mobile devices is always a
challenge, and with so many devices being used for such a wide range
of mission-critical applications it can become overwhelming to manage
all of the regular software updates.
Recalling
thousands of devices from the field every time an update was necessary
was simply not an option for HDNL. It would have been too time consuming,
resulting in reduced productivity and worker downtime. This led
to HDNL's search for a mobile device management solution.
ROI:
Wavelink
allows software updates to the entire network of field-based mobile
technology without HDNL having to touch one single device. By leveraging
the Wavelink solution, individual devices can also be rebooted,
monitored and tracked remotely. Being able to manage and update
thousands of devices remotely is a huge advantage to HDNL, making
the process quicker, easier and far less costly.
HDNL
has also noted the benefits of working with its channel partner,
Ryzex. Ryzex evaluated the mobile infrastructure and needs at HDNL,
consulted closely with the company, then recommended a proven solution
whose functionality and capability far surpassed that of any other.
Even
though the implementation was recently completed, HDNL notes that
they have already seen a great return on their investment. They
note that being able to distribute software and transmit updates
remotely, in particular, has been extremely valuable.
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