| |
|
|
Mobile
Success Story:
Blue Dart
|
|
.
|
|
|
|
.
|
|
Blue Dart uses SOTI
MobiControl to
efficiently and centrally manage and track 1,000 delivery
devices in 45 locations, with plans to expand to 180 locations.
|
Blue
Dart is South Asia's premier express air and integrated transportation,
distribution and logistics company. The logistics industry is growing
at a steady pace and the country is now a prime destination for
world-wide logistics service providers. Being a part of this core
customer-driven industry, customer centricity is at the centre of
everything that Blue Dart does. Their mobile field staff is the
face of the organization. They possess good communication skills
and have excellent knowledge of the local geography and language
to ensure exemplary customer service and timely deliveries.
|
| Private
Company, founded in 1995 |
| Number
of Employees: 100 |
| Markets
Served: All |
| Operating
Systems Served: Android, Apple iOS, BlackBerry,
Windows CE, Windows Mobile (Professional & Standard),
Windows (all versions) |
| 2009
& 2010 Mobile
Star Awards™
Winner: |
- Pocket
Controller-Pro (Consumer App: Remote PC Access
& Management)
- MobiControl
(Enterprise Software: Devices Management, GPS or Location
Based Services,
Messaging & Alerting, and
Security)
- Carl
Rodrigues (Enterprise Software Visionary)
|
| 2011
Mobile
Star Awards™
Entrant: |
|
|
|
|
|
Operating
on a dedicated APN and currently using Airtel's GPRS Network, Blue
Dart's Motorola MC70 devices are location-specific and not user-specific.
During delivery cycles, all input gathered in the field is directly
fed into the devices. This includes keyboard input, barcode scanning,
digital signatures as well as photographic evidences and data can
be synchronized based on predetermined credentials.
Challenge
Right from the design phase, Blue Dart was intent on deploying a
custom device management system to manage the multitude of devices
in the field. They were looking for a solution which would not tie
them to any particular device manufacturer, operating system, or
contain other dependencies which would make it difficult to roll
out and maintain. Blue Dart thoroughly evaluated three device management
solutions and zeroed down to SOTI MobiControl as it offered them
the flexibility that they were looking for.
|
 |
There
are about 1000 devices currently being used and there are plans for
expansion. The devices run on Windows Mobile 6.1 and the other components
needed to implement the solution are; Microsoft .NET Compact Framework
3.5 and of course, MobiControl. Blue Dart's solution is developed
in Visual Studio, and the local database on the device is Microsoft
SQL Server Compact Edition 3.5® which synchronizes with the centralized
Oracle 10g Database on a GPRS network. The information is integrated
with the main tracking system as well as with the tracking tools on
their website. |
|
Solution
Implementing MobiControl has addressed Blue Dart's requirements
completely. Their mobility solution is now centrally managed with
the devices operating in 45 locations across the country. Apart
from the first time installation, all the re-implementation was
achieved remotely with MobiControl and this ensured that there was
no operational downtime.
Result
A direct example of ROI resulting from the use of MobiControl has
been that in various instances, about a dozen devices were lost
in the field, but MobiControl was able to lock down the positions,
send guiding messages on screen and retrieve the devices quickly
without loss of precious data. Also, MobiControl was able to provide
extra speed which is required for efficient information gathering.
The advantages and the ROI were so amazing, that Blue Dart is intent
on increasing investment in MobiControl in order to enhance the
coverage from 45 locations across the country to over 180 locations.
Click
here
[PDF] to read the entire case study.
|
|
