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Before
St. Luke's housekeeping and other staff used mobile devices, the
process to admit new patients entailed calling around to floor managers
and secretaries to see if a bed was available. When an open bed
was identified, the cleaning staff was paged to prepare the room
for a new patient. The cleaning staff then called the floor staff
to alert them that an open room was available. This process was
tedious for the staff members and inefficient—delaying room
turnover and patient care.
St.
Luke's decided to deploy PDAs with built-in Wi-Fi and MediLogistics
BedCentral software to its staff. The application alerted the housekeeping
staff on their PDAs when a room was ready for cleaning and enabled
staff members to check on the status of any room. During the pilot
deployment, however, St. Luke's discovered users lost their connection
and dropped application sessions when they went from one wireless
virtual LAN to the next. Users had to manually reset the device,
re-authenticate to a different access point and re-boot their applications.
St. Luke's turned to NetMotion Wireless to help solve these challenges.
St.
Luke’s deployed NetMotion's Mobility XE mobile VPN software
and saw immediate results. With Mobility XE, users could maintain
their application sessions as they traveled throughout the building—eliminating
the need to re-authenticate their device and re-boot applications
as they roamed in and out of Wi-Fi and wireless LAN access points.
Workers could also turn their handhelds on and off to conserve battery
life and resume applications exactly where they left off. Additionally,
Mobility XE integrated two-factor authentication and data encryption
to protect sensitive patient information and transmission to and
from mobile devices.
In
less than 3 months of deploying Mobility XE, St. Luke's increased
ICU bed availability by 400-percent and recognized a complete return
on their investment. They were also able to reduce environmental
services staffing by 24 percent, increase ICU occupancy by 150 percent
and increase patient satisfaction scores.
Learn
more about Netmotion Wireless and Mobility XE.
Recent
NetMotion Wireless News on MobileVillage:
Enterprise
Mobile Software news: June - July, 2006
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