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Aquila
has a team of 200 Field Service Technicians who are responsible
for performing work orders on Aquila equipment and facilities at
remote locations. Prior to implementing MobileFrame's solution,
each Field Service Technician was required to complete several different
forms by hand for each work order resulting in many hours spent
completing paperwork.
In
addition, at the end of each week, the Technician was required to
complete a comprehensive Activity Report detailing all of the work
accomplished that week. This single activity resulted in a half
day lost to paperwork. Not only was this manual data entry done
by the Service Technicians, but Aquila's office staff was required
to manually enter this data into the company's backend work order
management systems.
MobileFrame
Solution
When
Aquila deployed mobile applications developed on the MobileFrame
software platform to automate their data collection process, they
realized an immediate return on their investment. Those benefits
included:
- Manual
data entry on the Technician's daily forms and weekly Activity
Reports was eliminated.
- Eliminating
redundant paper forms increased productivity.
- Manual
data entry by the office staff and the associated data transcription
errors have been eliminated.
- Improved
accuracy gives Aquila management complete visibility into the
status of all work orders.
Aquila
looked at many other solutions but none were platforms capable of
capturing the wide range of rich data types possible with MobileFrame's
software [e.g. photographs, bar code scans, sketches, voice notes
and signatures]. Moreover, all of the other solutions surveyed were
hard-coded solutions that required the original software vendor
to the make changes to the applications whereas MobileFrame was
readily configurable by Aquila's staff without custom coding. The
flexibility of MobileFrame's platform permits Aquila to quickly
make changes to their applications themselves as business conditions
change via a user friendly point and click Graphical User Interface.
MobileFrame's Smart Architecture™
handles all software programming complexities in the background
and permits novice computer users with no IT background to quickly
create and deploy sophisticated mobile applications. This feature
by itself significantly reduces the total cost of ownership of MobileFrame's
software platform.
MobileFrame's
Business Suite, the only fully self-contained no-code Configurable
Mobile Application™
platform solution that delivers full functionality out-of-the-box,
with no custom programming or coding, no third party mobile gateways,
synchronization engines or SDK's required. MobileFrame's software
has been configured to automate work order tasks as well as provide
real-time integration of field data into Aquila's backend work order
management system.
The
Aquila application developed by MobileFrame is integrated into the
Archibus FM Enterprise modules for Building Operations (work orders,
craft persons, etc.) and Space Management (employee housing, site,
building, floor, room inspection etc.). MobileFrame's solution allowed
Aquila to automate all of their Work Order Management System on
a single mobility platform.
With
integrated intelligent networking, prioritized synchronization,
remote software updates, remote device configuration and management,
all built-in to one software platform, MobileFrame significantly
streamlined mobile application deployment, and administration. Data
collected by the Service Technicians in the field is stored on an
Intermec CN2B handheld device and automatically synchronized to
Aquila's central office when wireless or wired access becomes available.
MobileFrame's software is deployed on any .NET handheld computing
devices, including Pocket PC PDA's, Tablet PC's and Laptops.
Learn
more about MobileFrame's Configurable Mobile Application™
Platform.
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