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AOL
had deployed a robust workflow management tool, Mercury IT Governance
(ITG), but needed to supplement the capabilities of this workflow
tool by integrating a mobile barcode-scanning capability that enabled
workers on the data center floor to execute workflow and track tasks
without the need to return to a desktop PC to enter the data manually.
Prior
to installing MobileFrame software, the system in use by AOL had
no scanning or mobile interface and failed to meet the business
needs of the organization in the following respects:
1.
No Provision for a scanning interface that could read barcode (Code
128) information from an asset and trigger workflow in AOL's ITG
workflow management tool.
2. No Provision for a scanning interface that could be used on the
data center floor to retrieve real-time asset information.
3. No Provision for a mobile interface/application with that would
report the status of tasks in progress on the data center floor.
4. No Provision to print labels remotely.
MobileFrame Solution
The
MobileFrame solution allowed AOL's 1,000 full-time Operations Employees
located in all five data centers to automate their unique field
service inventory management and asset tracking processes, including
the backend integration to Mercury with a single code free mobility
platform. Using MobileFrame software, AOL was able to quickly create
and integrate a custom mobile scanning software solution with ITG,
embed complex workflow and business process logic in the application
and deploy the application directly to personnel in the field.
This
solution dramatically improved the efficiency of Infrastructure
Services personnel who interact with the ITG workflow application
and hardware on the data center floor. This mobile solution also
improved visibility into the progress of a particular piece of hardware
and/or order since location scans occur throughout the process.
MobileFrame's
solution provided the following benefits that met all of AOL's stated
objectives:
1.
Eliminated trips back and forth between PC workstations and hardware
on the floor to enter asset tracking data.
2. Eliminated data input errors that occur when manually typing
asset identities into a PC database.
3. Provided a mobile interface/application to keep track of outstanding
Infrastructure Services tasks on the data center floor.
4. Provided instant insight into hardware information (location,
status) by scanning its asset tag.
5. Improved operational efficiencies and SLA's throughout the organization.
6. Reduced operational costs.
Using
MobileFrame software, AOL was able to quickly create and deploy
an electronic version of their Inventory Order and Asset Tracking
to Operations personnel in the field. Now, as Operations personnel
complete the Inventory Order, barcode scans of the inventory are
automatically captured and embedded in the workflow. Operations
personnel can also capture photographs and sketches of items, record
voice notes, capture electronic signatures and print signed copies
of Orders and bar codes in the field. All Inventory and Asset Tracking
Orders are synchronized from the field and automatically updated
in AOL's back office ITG system. This results in greatly improved
efficiency, and immediately enhances the company's bottom line.
MobileFrame's
Business Suite™
is the only fully self-contained Configurable Mobile Application™
platform that delivers full functionality out-of-the-box, with no
custom coding, no third party mobile gateways, synchronization engines
or SDK's required.
"MobileFrame
software is so far ahead of anything else on the market there was
never really any real competition for us to win this Fortune 100
account," said Lonny Oswalt, CEO and President of MobileFrame.
"We competed against several other mobility companies to win
this business, but none of the other providers offered the flexibility
and ease of use that comes standard with our 100% code free platform.
MobileFrame software contains fully integrated enterprise class
capabilities such as prioritized synchronization, remote device
configuration and remote software management. In addition, MobileFrame
software offers AOL the ability to automate many new mobile applications
on one platform and leverage this technology across their business
world-wide."
See
how MobileFrame helps Boeing with field service operations.
Learn
more about MobileFrame's Configurable Mobile Application™
Platform.
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