Paramedics are in the field on the go and need to be connected to the information they need. Through advanced technology many are now able to communicate, but enabling that capability from a moving vehicle has, until now, been an expensive and challenging problem.

Puckett EMS is a family-owned business that was incorporated in March 2001, and since then, has seen explosive growth. Their vision is to provide the highest quality, reliable ambulance services to the communities they serve. The company provides emergency medical services to 600,000 residents of Southwest Cobb County, Georgia, responding to over 20,000 calls each year.

Puckett EMS's innovative deployment of In Motion's onBoard™ Mobile Gateway and onBoard™ Mobility Manager has enabled them to improve pre-hospital patient care. Since implementing In Motion’s technology in late 2005, Puckett EMS has reduced ambulance response times from 12 to less than 10 minutes. Dispatchers have reduced the time to find the closest ambulance available to take a call, and pre-arrival instructions are quickly sent to ambulance crews while en route. Paramedics can also use the gateway for research on the scene to make more informed treatment decisions.

Operators are able to control driver performance by monitoring EMT driving habits; Puckett EMS has experienced no preventable vehicle accidents in the last two years, and has reduced insurance costs by 30% over 24 months. With streamlined communications and real-time synchronization between paramedics and the billing department, Puckett EMS has reduced billing time from 2-3 weeks to one day. Patient care records are legible and demographic information is automatically uploaded to the billing system.

The onBoard™ Mobile Gateway enables Puckett EMS to continue its commitment to emergency responders by providing access to online training programs, email, company policies, procedures and protocols from the field.

The strategic vision of Puckett EMS and their ability to execute that vision is extraordinary. They have significantly improved their operations and emergency medical services in their community, and are setting a new standard for EMS operations in the United States.

Learn how In Motion helps Mecklenburg EMS and the Richmond Ambulance Authority.