In Motion Technology and Medic, the Mecklenburg EMS Agency, have improved pre-hospital patient care across the City of Charlotte, NC and Mecklenburg County with In Motion's onBoard™ Mobile Gateway and onBoard™ Mobility Manager service. With more than 350 employees serving a population of nearly 800,000, Medic responds to more than 85,000 calls per year.

Medic deployed state of the art technology to improve pre-hospital patient care and efficiency since entering into a unique performance-based contract with Mecklenburg County in 1996, with oversight from the county and the area's two large healthcare systems. Medic implemented computer aided dispatch, automatic vehicle location systems and driver safety equipment to continue staying at the forefront of EMS technology. However, the agency began facing connectivity challenges such as dropped calls, connection resets and rebooting. Field crews were spending a significant amount of time resetting connections, meaning less time with patients.

In Motion's cognitive wireless systems deployed throughout the ambulance fleet in March 2006 has helped to improve overall effective unit hour availability and allows for remote trouble-shooting from headquarters. Managing the network has become easier as operators can view the entire mobile network from the operations center to fix problems as they happen and even download software to units if necessary. Prior to In Motion’s implementation ambulances were required to return from the field to headquarters to fix any problems.

Medic has doubled its productivity transporting patients, while also improving the quality of medical care those patients receive. The successful implementation of In Motion's technology in the fleet reflects Medic's continued commitment to equipping their paramedics and EMT's to deliver the quality service and care that citizens expect and deserve.

The In Motion onBoard™ Mobile Gateway is a cognitive wireless system that turns ambulances into secure local area networks that sense and select the best available wireless network, enabling emergency medical technicians to access and disseminate information from the field. The onBoard™ Mobility Manager monitors the vehicle location and health of the mobile network, helping public safety organizations improve response times.

Learn how In Motion helps Puckett EMS and the Richmond Ambulance Authority.