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Mobile
Success Story:
Konica Minolta
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Thanks
to AirClic, Konica Minolta has boosted its call fix rate,
decreased
inventory shrinkage, and reduced paperwork and management
bottlenecks.
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Konica
Minolta (KM) is a leader in the creation, production and management
of innovative document imaging, employing more than 1,300 field
service specialists who repair and maintain the equipment.
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| Private
Company established in 2000 |
| Number
of Employees: 50 |
| Gross
Annual Sales: $3.4 million |
| Markets
Served: General Enterprise, Construction, Emergency
Response, Field Service, Finance, Healthcare, Hospitality,
OEMs, Public Safety / Law Enforcement, Retail, Security,
Supply Chain, Transportation Fleet Management |
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Operating
Systems Served: BlackBerry, Linux, Mac, Palm,
Windows XP/Vista
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2006
Mobile
Star Awards™
Winner:
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- AirClic
MP (Enterprise Software: GPS & Location Based
Services)
- AirClic
Time Management (Enterprise Software: Middleware)
- Keystone
(Success Story: GPS Asset Tracking)
- Konica
Minolta (Success Story: Field Service)
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2007
Mobile
Star Awards™
Entrant:
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With
such a large mobile work force and a huge inventory of tools and
parts, the company needed a way to accurately capture inventory
data and eliminate errors in ordering parts.
There
were a number of mobile solutions on the market; however, none could
map KM's existing field process as closely and be deployed as quickly
and easily as AirClic. The solution included the AirClic MP application,
the Motorola AC 25 barcode scanning system developed by AirClic
and the company's existing mobile phones. The deployment took place
in stages, launching first as a test pilot, followed by the national
rollout. The total time to deploy AirClic to all 73 KM branches
was just 60 days.
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AirClic
MP allows KM to track which appointments their field techs have
completed, identify the products they've used and which need to
be reordered, and see what service appointments are complete. In
addition, the system provides KM with tight audit trails of all
processes-with location, time, date, and action-which can be monitored
in real time.
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