Report: WAN deployments for field service to double in next 18 months

- Gary Thayer, Editor

Jan. 10, 2006 -- (MobileVillage) -- Over the next 18 months, the number of companies deploying wide area wireless networks (WANs) for field service communications and data exchange may double, according to figures from a new report by AberdeenGroup.

While 37% of companies Aberdeen recently surveyed currently leverage WANs for field service communications, another 44% plan to within the next 18 months, making wide-area wireless the leading data connectivity method for field service organizations by 2007, according to the newly published AberdeenGroup report, "The Mobile Field Service Solution Selection Report."

AberdeenGroup estimates the mobile field service solution market to experience steady growth as price-to-performance models improve and solution providers continue to develop more out-of-the-box solutions that require minimal customization.

In addition, solution providers are increasingly coming to market with hosted, or on-demand deployment options, making mobile field service applications more accessible for small and mid-size enterprises.

According to the report, service organizations that deploy mobile field service solutions in tandem with business process improvements have seen average performance gains that include:

• 27% increase in worker productivity
• 19% increase in customer satisfaction and retention
• 17% increase in overall profitability, and
• 13% increase in service revenues

For a complimentary copy of "Mobile Field Service Solution Selection Report", see aberdeen.com.

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