Benchpoint gathers feedback from customers & project managers via web or mobiles

Mobile tool can track project delivery or customer satisfaction

London, UK, Feb. 15, 2005 -- (MobileVillage) -- Bench point today announced its web-based, customizable software for monitoring feedback from customers and project managers in real time.

The system can be configured to deliver a dream project control system which charts delivery and milestones across any number of project teams in different countries and companies. It also tracks internal and external customer (even supplier) satisfaction on any number of project deliverables in real time.

Project team managers and customers can see only their own project, but project managers, marketing teams, corporate head offices and the overall project co-ordinators get data on individual projects, and consolidated data for the entire project. Managers on the move can call up their data from most internet-enabled mobile phones or a PDA.

Apart from providing timely data and enabling corrective action to be taken, Benchpoint's software also reduces the enormous time and paperwork required to monitor projects, and enables managers to run their projects rather than waste time on routine reports, says Benchpoint.

Benchpoint also provides interactive polls and surveys on employee attitude and customer and supplier satisfaction. Fully analyzed results can be seen in real time and selectively shared with anyone the client nominates. All data is downloadable in spreadsheet format.

Charts and data can be quickly copied into documents and presentations, or users can even run a full presentation direct from the web. Users can specify any answer condition and any combination of demographic slices. Charts include Gap-charts, which show the differences between aspiration and performance, pies and multiple pies showing percentages of populations with different attributes etc and correlations of different x and y values.

Benchpoint also provides what they call their "Nuclear Chart". This allows users to search for individuals who answered certain combinations of questions with particular responses. The chart shows the number and distribution of the people who share the attributes requested. This allows users to plot the population of, for example, future leaders or non performers in any department, or an entire organization.

Benchpoint says its software was designed by a team that has "experienced the traumas of multi-national project control at first hand." For more information, see the Benchpoint web site.

Recent Related Stories:

Nokia debuts field force kit with RFID tags

Good Technology adds enterprise application access platform

Grayson Homes builds BlackBerries into field inspections

Back to MobileVillage News Page