2012 Mobile Star Awards Entries:
> Enterprise Field Service – Service Optimization Suite
> Enterprise Workforce Management – Service Optimization Suite
> Success Stories: Field Service – Vivint with ClickSoftware
> Visionaries: Enterprise Software & Services – ClickSoftware CEO Moshe BenBassat
35 Corporate Drive, Suite 400
Burlington, MA 01803
Kristin Amico, PR Manager, kristin.amico [at] clicksoftware.com
Company Structure: Public Company (CKSW)
Field Service, Finance, Healthcare, Public Safety, Retail Point-of-Sale, Telecom, Utilities
Operating Systems Supported:
Android, BlackBerry, iOS, Mac OS X, WebOS, Windows Mobile, Windows Phone 7
Products & Services Summary:
If your workforce is not running at optimal efficiency, the bottom line suffers. ClickSoftware makes it easy for workers to communicate with each other and the back office through a new enterprise-level app store. ClickSoftware introduced the ClickAppStore to help organizations with fleets of service workers to better communicate with each other, the back office and customers in order to increase productivity and provide best-in-class service.
Workforce mobility & mobile field service software have surpassed the days of simply scheduling and dispatching, to now require that field workers, back office employees and customers be able to instantly communicate with each other. The ClickAppStore offers a ready to use solution for every workforce in the service sector, running on any mobile device—meaning organization can take advantage of the latest smart phones and tablets, as well as support a BYOD (bring your own device) policy.
Why is the ClickAppStore different than other Enterprise Mobile Business Application Stores?
The ClickAppStore is a tool for IT and System Implementers, and not for end users to download apps. ClickSoftware has been working with enterprise companies for 20 years, and knows best that when it comes to accessing sensitive information, and performing customer related actions – there are limitations, access control, data security issues – this requires management decisions, concrete procedures, and IT involvement – and this is exactly where the ClickAppStore comes into place.
Why the ClickAppStore is the answer to your mobile workforce management pain points:
1. Apps are easily accessible by IT and SI’s without having to reinvent it, without having to code.
2. Dynamic organizations need dynamic solutions: with ClickAppStore, they can enhance their ClickMobile functionality without having to upgrade the entire suite (apps can be added on the move, safely, and minimum risks)
3. Pay as you go model
4. Rapid start with starter packages – including packages for different roles in the organization and different levels.
Service Optimization Suite
ClickSoftware’s ServiceOptimization Suite provides an integrated, intelligent workforce management software solution for automatic, efficient and effective decisions over the entire service decision making chain.
Mobilizing all processes
Such decision-making requires an extraordinary level of connection between service organization management, field service engineers, logistics, external contractors, and customers. It also requires flexibility and versatility in providing each of these players with the applications they need, on whatever device they want to use – from the smallest mobile phone to the largest desktop display. This is where ClickSoftware’s Mobility Studio comes in: a powerful platform for rapid development of mobile business applications.
Via support of popular mobile platforms as well the newest web standards (including HTML5), ClickMobile Studio delivers applications for any modern mobile device, including Laptops, Tablets, Smart phones, and WAP phones. ClickSoftware’s Mobility Studio enables visual drag-and-drop development of mobile business applications via developer tools.
Bringing all processes together
Service Chain Optimization is all about putting the right people in the right places at the right times to deliver great service to your customers while keeping costs down. ClickSoftware provides a patented combination of links in the chain:
- Demand Forecasting Software
- Workforce Planning
- Shift Scheduling
- Work Order Management
- Optimized Service Scheduling: Who, does What, With what, When, Where, and for Whom?
- Customer Interaction Management
- Mobile Workforce Management
- Location Based Services
Business Intelligence. How did we do? Did we meet the goals of our service policy? Where can we improve? Who are our best and worst performers and why?
Meet ClickSoftware’s Moshe BenBassat.
See how ClickSoftware helped Vivint cut field service costs by 40% and generate an additional $32M.